Terms and conditions of sale
Last updated: 28 October 2026
Who we are
Little Bear (Pty) Ltd, registration number 2026/158623/07, 63 Cedar Road, Witpoort, Midrand, 1684.
Telephone: 083 637 3329
Email: hello@littlebear.africa
Website: littlebear.africa
VAT: Not VAT registered
Our boxes and prices
Prices are in South African rand (ZAR) and are shown on the checkout page before you pay. Little Bear is not VAT registered, so no VAT is charged. Delivery is charged separately and shown before you pay.
Our mugs are handmade, and the colour and finish vary. The colour of the mug in your box is chosen by us from the mugs available when your order is prepared, and cannot be selected.
Placing an order
Your order is confirmed when your payment is successful. Payment is taken by Yoco on its own secure page. We will email you at the address you provide.
Made to order and dispatch
Every box is prepared for you after your order is placed, and your coffee is roasted and ground to order. Please allow 4 - 5 working days for dispatch. We will email you shipping details when your box is on its way.
Delivery
We deliver within South Africa through courier partners arranged via Bobgo. Delivery times depend on the courier and your area. Please give a delivery address where someone can receive the parcel. Risk in the box passes to you when it is delivered.
Cancelling and returns
- If you contact us before your box is dispatched, we will cancel it and refund you in full.
- If your box arrives damaged, defective or not as described, email us at hello@littlebear.africa within 7 days of delivery with your order reference and photos, and we will repair, replace or refund it.
- Freshly roasted coffee and couverture chocolate are perishable food items. Once your order has left our premises, it cannot be cancelled.
Nothing in these terms limits your rights under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002.
Your information
How we use your personal information is set out in our privacy policy.
Complaints
If something is not right, email us first and we will sort it out. You can also contact the National Consumer Commission.
Governing law
These terms are governed by the laws of South Africa.